Reference

What Governs Your Account at gopicks

Access to gopicks depends on whether online casino activity is permitted under the laws of your state. Before you open an account, these terms set out your rights, our obligations, and the rules that apply to every session, withdrawal, and data request.

State-dependent accessAccount eligibility rulesData rights explainedPolicy contact on fileUS-facing terms
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gopicks What Governs Your Account at gopicks
YOUR RIGHTS HERE

Data Handling, Cookies, and Account Security

We collect only the data needed to operate your account, verify your identity, and process payments through PayPal, Venmo, or Play+. We do not sell your data to third parties for marketing. You can request a copy of the data we hold on you, ask us to correct inaccuracies, or request deletion where local law permits — all through the email channel listed in this policy.

Cookie Policy

We use functional and analytics cookies to keep your session active and measure site performance. You can adjust cookie preferences in your browser settings at any time.

Account Security

Accounts are protected by SSL encryption and two-factor authentication. We recommend enabling two-factor on your mobile device to prevent unauthorized access.

Data Retention

We retain account and transaction records for the period required by applicable state regulations. After that window closes, records are anonymized or deleted on a rolling schedule.

Data Request Process

To request, correct, or delete your personal data, email us with your account ID and the specific action requested. We aim to respond within the timeframe local law requires.

POLICY CONTACT PATHS

Reach Us on Legal or Account Matters

Policy questions and account disputes move faster when you use the right channel. Live chat connects you to an agent directly from the account dashboard, and email gives you a written record for anything that involves data requests or formal complaints. For straightforward account-access issues, the in-app help panel resolves most cases without waiting.

Live Chat Start a chat from your account dashboard any time you have a question about our terms, an account action, or a payment dispute that needs a human response.
Email Support Send policy questions, data-access requests, or formal complaints by email for a written record. We respond to legal correspondence as a priority queue.
Account Help Panel The in-app help panel handles routine account-access issues — locked accounts, verification status, and payment method questions — without an agent queue.

Common Questions About Your Rights and Our Policy

If something in our terms is unclear, these answers cover what players most often ask about eligibility, data, account rules, and how to escalate a formal concern.

Access depends on whether your state permits online casino activity. We check your location at sign-up. If your state does not authorize it, we cannot open an account for you.

No. Our terms allow one account per person. Duplicate accounts are closed and any balance may be voided. If you think your account was created in error, contact live chat immediately.

Identity matching on PayPal, Venmo, and Play+ prevents fraud and satisfies state-level compliance requirements. Mismatched methods are flagged during the withdrawal verification step.

Email us with your account ID and a clear request. We will respond within the timeframe your state's applicable law requires and deliver the data in a readable format.

We notify you by email before material changes take effect. If you continue using your account after the notice period, that counts as acceptance. You may close your account instead.

Send a written complaint by email, including your account ID, the decision you are disputing, and the outcome you are requesting. Legal correspondence is handled as a priority.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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